View Issue Details
| ID | Project | Category | Date Submitted | Last Update | |
|---|---|---|---|---|---|
| 0024611 | AI War 2 | Crash/Exception | Mar 26, 2021 4:10 pm | Mar 26, 2021 6:14 pm | |
| Reporter | kmunoz | Assigned To | Chris_McElligottPark | ||
| Status | closed | Resolution | no change required | ||
| Product Version | Beta 2.764 Command Station Hotfix | ||||
| Summary | 0024611: Game fails to load past approx. 36 seconds on loading timer | ||||
| Description | As per title. The game fails to load past roughly 36 seconds on the load timer (35.3, 36.4 on my two tests). Hangs, does not crash. Reproducible on OpenGL and Metal. System: macOS Big Sur MacBook Air M1 This issue is new as of at least 2.764, possibly 2.763 (did not attempt to run the game on 2.763). | ||||
| Tags | No tags attached. | ||||
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Are the M1 macs supported? |
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Also, can you provide the ArcenDebugLog and the Unity Player.log |
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M1 Macs should be supported...? I've been running the beta fine up to now. I'll get the debug logs uploaded shortly. |
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Can you point to me where the logs will be found on a Mac filesystem? They are not in Documents and they don't appear to be in the game directory or ~/Library/Application Support. |
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Ok, here's the ArcenDebugLog.txt Still looking for the Unity Player log. |
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It looks like it hangs right after the completion of the load, before switching to the lobby UI. |
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Yep, there are no errors in there, and you are correct that it is just past the point of actually loading everything and now should be to the main menu. At right around this time, it should be trying to write a thing to disk, and that might be problematic. Sometimes that's a Gatekeeper problem on Mac, where you need to make sure the directory of the game is writeable. From the look of things, I don't think that your game is corrupt or anything. M1/silicon macs are not officially supported by the game (or really any game) yet, but they should work fine via Rosetta, which is what I assume you're doing. The official native support in the unity platform looks like it will arrive within the year, but the only real benefit from that should be speed, not compatibility or features. |
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Player log should be here, and would have the crash info: macOS: ~/Library/Logs/Arcen Games, LLC/AIWar2/Player.log |
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Ok here's the player log. The beta was running fine up until at least 2.762 (the last one I tested - I didn't get to look at 2.763 as 2.764 dropped before I got to it). |
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So the only interesting things in there are this: WARNING: RGB Compressed BC6H UFloat format is not supported, decompressing texture [S_API] SteamAPI_Init(): Loaded '/Users/user/Library/Application Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/steamclient.dylib' OK. The first thing happens a lot, and is just macOS not being able to use the compression format that is more advanced, so uncompressing it. If you run the Metal version of the game, that might work better. It seems that you're running the OpenGL version. The second thing is the game actually trying to init its hook with Steam. Steam did have some updates recently, and I wonder if they broke something? A way to test that would be to exit steam (make sure it is really and truly off) and then run AIWar2.app from Finder. If it loads up just fine, then a bug report to Steam would be in order, probably an M1 compatibility thing on their end. It is a little bit suspicious the timing that the log cuts off, because right after Steam Init it basically dies. Steam does a hook in for their overlay, so I wonder if that's going awry. There again, using Metal instead of OpenGL might give you a different result. |
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From kmunoz: Ding ding ding we have a winner. Running outside Steam, it works. Testing without overlay next. Runs with overlay turned off too |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| Mar 26, 2021 4:10 pm | kmunoz | New Issue | |
| Mar 26, 2021 4:42 pm | BadgerBadger | Note Added: 0060914 | |
| Mar 26, 2021 4:42 pm | BadgerBadger | Note Added: 0060915 | |
| Mar 26, 2021 4:55 pm | kmunoz | Summary | Game fails to load past 0000107:0000036 seconds on loading timer => Game fails to load past approx. 36 seconds on loading timer |
| Mar 26, 2021 4:56 pm | kmunoz | Note Added: 0060916 | |
| Mar 26, 2021 4:59 pm | kmunoz | Note Added: 0060917 | |
| Mar 26, 2021 5:09 pm | kmunoz | File Added: ArcenDebugLog.txt | |
| Mar 26, 2021 5:09 pm | kmunoz | Note Added: 0060918 | |
| Mar 26, 2021 5:10 pm | kmunoz | Note Added: 0060919 | |
| Mar 26, 2021 5:50 pm | Chris_McElligottPark | Note Added: 0060920 | |
| Mar 26, 2021 5:51 pm | Chris_McElligottPark | Note Added: 0060921 | |
| Mar 26, 2021 6:05 pm | kmunoz | File Added: Player.log | |
| Mar 26, 2021 6:05 pm | kmunoz | Note Added: 0060922 | |
| Mar 26, 2021 6:10 pm | Chris_McElligottPark | Note Added: 0060923 | |
| Mar 26, 2021 6:11 pm | Chris_McElligottPark | Note Edited: 0060923 | |
| Mar 26, 2021 6:14 pm | Chris_McElligottPark | Assigned To | => Chris_McElligottPark |
| Mar 26, 2021 6:14 pm | Chris_McElligottPark | Status | new => closed |
| Mar 26, 2021 6:14 pm | Chris_McElligottPark | Resolution | open => no change required |
| Mar 26, 2021 6:14 pm | Chris_McElligottPark | Note Added: 0060924 |
